Frequently Asked Questions
Telephone and Skype consultations are by appointment. Appointments times vary depending on the country and time zone you live in. For example, clients living in the USA will find appointments available in the afternoon and evenings, whereas clients living in the UK will find appointments available in the mornings. After entering your time zone on the registration form the appointment times displayed in each consultant's diary will be automatically adjusted to reflect your local time. Email consultations are answered within 24 hours.
If you are unable to attend your appointment, you can reschedule or cancel. You can reschedule your appointment independently after you login. To cancel your appointment, please email us at firstname.lastname@example.org as soon as possible. If you cancel, your payment will be credited to your credit card via Paypal within 24 hours.
We can provide information and advice on any care problem you are experiencing with your baby, for example feeding, sleeping or persistent crying. However, it’s not always possible to resolve multiple problems at the same time without stressing the baby. During your initial consultation, your consultant will help you to decide if it will be in your baby’s best interests to attempt to resolve multiple problems at the same time or whether it will be more effective to address each problem individually.
We assess each child individually. Understandably, it will require more time to discuss individual problems experienced by multiple birth babies and there may be an additional charge involved. The amount would depend on the complexity of the problems involved. There may be minimal or no extra fee if your babies are experiencing the same problem, for example a sleeping problem. Please contact us for a quote.
We do not provide medical advice. If you believe your baby’s troubled behavior is due to a medical condition, we recommended that you discuss this with your baby’s doctor. However, be aware that a diagnosed medical condition will not spare your baby from experiencing one of many developmental and behavioral problems often responsible for distressed behavior, feeding and sleeping problems. So if medical professionals have been unable to provide solutions to your baby care dilemma, it might be that the cause is due to a developmental or behavioral reason, both of which are within our field of expertise.
Unlike a medical doctor who needs to physically examine your baby in order to diagnose a medical condition, we explore the reasons for a healthy baby’s troubled behavior. We could do this by spending days observing your baby, or we could ask you questions about your baby; what you know and observe about his/her health, growth and development, feeding and sleeping patterns, behavior and routines, and about your infant feeding and settling practices.
You know your baby better than anyone else! You have the information we need to pinpoint the cause of your baby’s troubles. We just need to know the right questions to ask. Which we do! We then use our knowledge of child development and behavior and the care of physically well babies to interpret what you see and explain ways you can promote your baby’s contentment.
We ask for payment via credit card though the secure service of PayPal at the time you book your appointment or email consultation. If you have never used PayPal before, it is a simple process to register. If you have used PayPal in the past, the process is even easier. PayPal's payment service is free to you!
No problem! Although payments via PayPal are made in US dollars, your credit card provider will automatically convert the amount to your currency based on the exchange rate at the time of payment. Your monthly credit card statement will display the equivalent amount after conversion to your currency.
In order to use our consultation service for the first time you need to register. Once registered, you simply need to login and follow the easy prompts. To register, click the login button at the top of this page.