Support Consult

Cancellations

More than 48 hours notice:

• If you decide to cancel your appointment, you will have the option of a refund or reschedule. 
• For cancellations, a $30USD fee will be deducted to cover administration costs/ bank fees. Tube weaning cancellations will incur a $40USD fee.

Less than 48 hours notice:

• We will refund the full amount minus a late cancellation fee of $100USD to cover our consultant's time and administration costs/ bank fees.

Less than 24 hours notice:

• We will refund the 50% of the consultation fee to cover our consultant's time and administration costs/ bank fees.
• Support days will be refunded in full.

No shows/ unable to proceed at time of call:

• No refunds will be provided.

Questionnaire

We reserve the right to cancel an appointment if we do not receive a questionnaire within 48 hours of your scheduled consultation, as our consultations are based on your answers in your questionnaire. We will make all attempts to remind you to complete the questionnaire. For cancellations due to not receiving a questionnaire a cancellation fee of $100USD will be deducted from the refund. Please ensure the accuracy of your email address when placing your booking.

Support days

Support days are non-refundable. If the support days are not used within 2 week period, they will be forfeited. Support needs to be started within 1 week to ensure the information is still relevant and effective. This allows us to provide timely, focused support without unnecessary delays.